What is business process modeling (BPM)?
As you all know a company can have many processes defined whether it is internal (office use) or external (customer use). With a mass amount of processes inside your company it gets hard to manage them all at 100% efficiency and ensuring that what ever outcome each of these processes might have is consistent. Mapping out all your processes correctly gives you as business owner the power to oversee all processes and change, optimize, automate where necessary.
Software the oppressor
For years the software industry held company’s hostage where a single change in business rule required some sort of software development cycle to kick off making the decision to make change a difficult one to make even if you know that making this change will be better for you business. Business and software developers do not get along as they should, that is why we employ BA’s (business analyst) to be the communication medium between business and software to stream line this tedious process of making a single change to your way of business to accommodate a change required by regulators, market research, market change or even IoT automation change on a factory floor.
Kill the oppressor
I am not saying throw out your software team, let’s face it we all need software to ensure the same result is achieved repeatedly without much human intervention. What I am saying is leave your software team to develop processes for example “save customer details (SCD)”, “do credit check (DCC)”, “AI prediction (AIP)”, “approve” and put the power of business rules back to business. Through the power of a system like Revier (BPM) we can take those four processes developed by your software team and map them out. For example, let’s say, in the beginning we map SCD then DCC then based on the output of DCC we approve the customer. And yes, this works very nice, but now after a while you have accumulated enough data to train an AI model to predict what a DCC might return. In order to save money, we don’t want to do credit checks on customers that stand a good change in failing the check. We just map the AIP process before DCC and only call DCC if the AIP gives a good prediction that the DCC might give a positive result. A change like this which is mapped in a system like Revier will take you considerably less time and money than asking the software department to go into the source and change the business rule.
But wait, there is more
I good BPM system like Revier will not only map your business processes, it will map out the customer journey as well. You as a business can specify the customer journey through rules and dynamic content management. A no-code platform like Revier will generate a dynamic result for your front-end to render and this result is built on the rules you have provided. Based upon certain customer input a different screen layout can be presented to the customer to make his journey into your system as inviting as possible.
Lots of BPM companies claim they give you the power of your processes, but by the end of the day you need to form your business around how their BPM system works. Now instead of forming your business around your software you are forming your business around their software – which is not right. Software must always be formed around your business and in the direction, you want your business to move towards. A system like Revier is designed to be flexible in such a way that you can build your software and your BPMs around your business ensuring that the business can make the best accurate decisions.
What does the future hold? Well, with a BPM like Revier it does not matter for what the future holds, a good BPM system will be flexible enough to take the change as quickly and effectively as possible ensuring that your business is operating at optimum capacity. Software and the way we are using software is changing and if you changing with it you can be guaranteed that your operating cost will be as low as it can be.